Customer Relationship Management
Customer relationship is an important intangible asset of the company, but how to maintain a good relationship with customers is indeed a big problem. To understand the customer’s mind, to promote the first transaction, and then become your loyal customer, really so far away?
- Did not follow up every customer who is interested in your company
- Customers never tell you the real needs
- The customer lacks loyalty and goes to another home next time.
- The customer did not recommend me to his friend
- Spend a lot of manpower every day to answer a lot of repeated query questions
- How can we make customers spend more?
The customer relationship management system is no longer a patent of a large company. At present, technology is very popular. Generally, small and medium-sized enterprises can enjoy the benefits brought by technology, and it can also greatly increase the company’s revenue.
- Record the customer’s browsing history on the company’s website and understand the interest
- Analyze customer preferences with artificial intelligence for targeted promotion
- Promote points and promote rewards
- Respond to customer questions with smart chat robots
- Automatically send promotional messages to target customers at regular intervals
- Connect with major social platforms and connect directly to customers
- Analyze comments on companies or brands on the web